Terms of service
EPIC Property Management:
EPIC Property Management sends SMS regarding maintenance updates, payment reminders, lease information, and other property-related notifications.
You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at:
Phone: (319) 981-3242
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive approximately 4 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy below
Privacy Policy:
Mobile Information Sharing Policy:
EPIC Property Management respects your privacy.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information with subcontractors or service providers solely for the purpose of supporting our business operations (such as customer service or messaging platforms). These providers are contractually obligated to protect your information and may not use it for marketing purposes.
SMS Opt-In Policy:
General SMS Consent:
By providing your mobile phone number, you consent to receive text messages from EPIC Property Management regarding maintenance updates, payment reminders, lease information, and other property-related notifications. Message frequency varies. Message and data rates may apply.
Verbal SMS Opt-In Transcript:
For tenants who opt in verbally during onboarding, the following script is used:
Staff:
"As part of our service, EPIC Property Management can send you automated text alerts regarding maintenance and payment reminders. We send approximately 4 messages per month. Message and data rates may apply. Reply HELP for help or STOP to opt out. Our Privacy Policy and Terms of Service can be found at https://epiciowa.managebuilding.com/Resident/public/custom/20. Would you like to opt in?"
Customer:
"Yes."
Staff:
"Great! We will send you a text message to confirm your enrollment shortly."